Icelandair: I was concerned about my husband's need to use...

A Icelandair customer review by GetHuman user ~CheerChan from November 22nd, 2017

Background on ~CheerChan's case

GetHuman: ~CheerChan - can you tell our other Icelandair customers when your case took place?
~CheerChan: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Icelandair, and if so, how?
~CheerChan: I used the 800-223-5500 number I found for on the GetHuman Icelandair customer phone number page I was on: Icelandair Customer Service Phone Number
GetHuman: And which of these common Icelandair customer issues best describes the reason you wanted to talk to them?
(Shows ~CheerChan a list of common Icelandair problems)
~CheerChan: "Missing item" was why I was trying to call.

~CheerChan's review of Icelandair customer service

GetHuman: So how would you sum up your experience for GetHuman's Icelandair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CheerChan: I was concerned about my husband's need to use a CPAP machine on board and wondered if it was allowed. I found out it is and that there are no extra papers or doctor's notes required by the airline. She understood that the flight attendant would be able to plug it in as well. She told me his CPAP would not be counted as his carry on, that he would be able to have it in addition to his carry on bag.
GetHuman: Let's quantify your experience contacting Icelandair. On a scale of 1 to 5, how easy is it go get help on a Icelandair problem?
~CheerChan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CheerChan: I'd give them a two out of five on communication.
GetHuman: And what about Icelandair's ability to quickly and effectively address your problem?
~CheerChan: For that I would say one out of five.
GetHuman: And finally- any advice for other Icelandair customers?
~CheerChan: Call them early in the day or late. Don't forget any personal or account information you might need for Icelandair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CheerChan taken from his Icelandair customer service problem that occurred on November 16th, 2017.

Icelandair

3.00 of 5 stars | 16 reviews

~CheerChan's Icelandair Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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