Insinkerator: Website says that Home Depot is supplier for ho...
A Insinkerator customer review by GetHuman user ~JimSim from November 19th, 2017
Background on ~JimSim's case
GetHuman: ~JimSim - can you tell our other Insinkerator customers when your case took place?
~JimSim: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Insinkerator, and if so, how?
GetHuman: And which of these common Insinkerator customer issues best describes the reason you wanted to talk to them?
(Shows ~JimSim a list of common Insinkerator problems)
~JimSim: "Where to buy" was why I was trying to call.
~JimSim's review of Insinkerator customer service
GetHuman: So how would you sum up your experience for GetHuman's Insinkerator customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JimSim: Website says that Home Depot is supplier for hot water dispenser filter. HD person said filter change unnecessary, hung up. Called *** Insink *, was told there was a **-minute wait, followed their suggestion that I leave * for "immediate" f*u call. Still waiting. Website no help. Never again.
GetHuman: Let's quantify your experience contacting Insinkerator. On a scale of 1 to 5, how easy is it go get help on a Insinkerator problem?
~JimSim: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JimSim: I'd give them a two out of five on communication.
GetHuman: And what about Insinkerator's ability to quickly and effectively address your problem?
~JimSim: For that I would say one out of five.
GetHuman: And finally- any advice for other Insinkerator customers?
~JimSim: Call them early in the day or late. Don't forget any personal or account information you might need for Insinkerator to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JimSim taken from his Insinkerator customer service problem that occurred on November 16th, 2017.