JCP.com: Linda in the Lingerie Department @ the Wenatche...
A JCP.com customer review by GetHuman user ~Lynn from November 16th, 2017
Background on ~Lynn's case
GetHuman: ~Lynn - can you tell our other JCP.com customers when your case took place?
~Lynn: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Lynn a list of common JCP.com problems)
~Lynn: "Make a purchase" was why I was trying to call.
~Lynn's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lynn: Linda in the Lingerie Department @ the Wenatchee, WA ***** store was so helpful & even tho you did not have what I needed she recommended another item which I purchased instead.
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
~Lynn: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lynn: I'd give them a four out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
~Lynn: For that I would say one out of five.
GetHuman: And finally- any advice for other JCP.com customers?
~Lynn: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lynn taken from his JCP.com customer service problem that occurred on November 12th, 2017.