Jackson Hewitt: These calls are outsourced to the Phillippines...
A Jackson Hewitt customer review by GetHuman user ~Ano from November 20th, 2017
Background on ~Ano's case
GetHuman: ~Ano - can you tell our other Jackson Hewitt customers when your case took place?
~Ano: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Jackson Hewitt, and if so, how?
GetHuman: And which of these common Jackson Hewitt customer issues best describes the reason you wanted to talk to them?
(Shows ~Ano a list of common Jackson Hewitt problems)
~Ano: "None of those really matches why I wanted to call Jackson Hewitt that day." was why I was trying to call.
~Ano's review of Jackson Hewitt customer service
GetHuman: So how would you sum up your experience for GetHuman's Jackson Hewitt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ano: These calls are outsourced to the Phillippines and other foreign countries and when you ask for the corporate office number in Parsippany, New Jersey, they state that they don't have it.*This is a RIPOFF Company and hides and will NOT contact you directly to resolve an issue. DON'T DO BUSINESS WITH JACKSON HEWITT AS YOU WON'T BE SATISFIED WITH ANY OF THEIR CUSTOMER SERVICES.
GetHuman: Let's quantify your experience contacting Jackson Hewitt. On a scale of 1 to 5, how easy is it go get help on a Jackson Hewitt problem?
~Ano: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ano: I'd give them a one out of five on communication.
GetHuman: And what about Jackson Hewitt's ability to quickly and effectively address your problem?
~Ano: For that I would say one out of five.
GetHuman: And finally- any advice for other Jackson Hewitt customers?
~Ano: Call them early in the day or late. Don't forget any personal or account information you might need for Jackson Hewitt to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ano taken from his Jackson Hewitt customer service problem that occurred on November 13th, 2017.