Jeep: Appreciate their fast and professional response...
A Jeep customer review by GetHuman user ~Luiz Laba from November 20th, 2017
Background on ~Luiz Laba's case
GetHuman: ~Luiz Laba - can you tell our other Jeep customers when your case took place?
~Luiz Laba: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Jeep, and if so, how?
GetHuman: And which of these common Jeep customer issues best describes the reason you wanted to talk to them?
(Shows ~Luiz Laba a list of common Jeep problems)
~Luiz Laba: "Returns" was why I was trying to call.
~Luiz Laba's review of Jeep customer service
GetHuman: So how would you sum up your experience for GetHuman's Jeep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Luiz Laba: Appreciate their fast and professional response. She was so into helping me and supporting my concern with condensation in the headlights on a BRAND NEW **** Grand Cherokee SRT. They opened a case and I will just wait and see what happens.
GetHuman: Let's quantify your experience contacting Jeep. On a scale of 1 to 5, how easy is it go get help on a Jeep problem?
~Luiz Laba: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Luiz Laba: I'd give them a five out of five on communication.
GetHuman: And what about Jeep's ability to quickly and effectively address your problem?
~Luiz Laba: For that I would say five out of five.
GetHuman: And finally- any advice for other Jeep customers?
~Luiz Laba: Call them early in the day or late. Don't forget any personal or account information you might need for Jeep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Luiz Laba taken from his Jeep customer service problem that occurred on November 14th, 2017.