Kohl's: An associate named Ryan was exceptionally helpf...
A Kohl's customer review by GetHuman user ~Katherine Collins from November 16th, 2017
Background on ~Katherine Collins's case
GetHuman: ~Katherine Collins - can you tell our other Kohl's customers when your case took place?
~Katherine Collins: Sure. It was afternoon, on November 6th.
GetHuman: Did you reach out to Kohl's, and if so, how?
GetHuman: And which of these common Kohl's customer issues best describes the reason you wanted to talk to them?
(Shows ~Katherine Collins a list of common Kohl's problems)
~Katherine Collins: "Warranty claim" was why I was trying to call.
~Katherine Collins's review of Kohl's customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohl's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Katherine Collins: An associate named Ryan was exceptionally helpful if not I would have left the store.Dawn and Long were also very very helpful.They are excellant employees. Katherine Collin
GetHuman: Let's quantify your experience contacting Kohl's. On a scale of 1 to 5, how easy is it go get help on a Kohl's problem?
~Katherine Collins: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Katherine Collins: I'd give them a one out of five on communication.
GetHuman: And what about Kohl's's ability to quickly and effectively address your problem?
~Katherine Collins: For that I would say two out of five.
GetHuman: And finally- any advice for other Kohl's customers?
~Katherine Collins: Call them early in the day or late. Don't forget any personal or account information you might need for Kohl's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Katherine Collins taken from his Kohl's customer service problem that occurred on November 6th, 2017.