Kohl's: They don't know how to change a name in their s...
A Kohl's customer review by GetHuman user ~cathy from November 21st, 2017
Background on ~cathy's case
GetHuman: ~cathy - can you tell our other Kohl's customers when your case took place?
~cathy: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Kohl's, and if so, how?
GetHuman: And which of these common Kohl's customer issues best describes the reason you wanted to talk to them?
(Shows ~cathy a list of common Kohl's problems)
~cathy: "Returns" was why I was trying to call.
~cathy's review of Kohl's customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohl's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cathy: They don't know how to change a name in their system ? - so when you call to check the status of an order, And all of your information shows the correct name they tell you they cant help you because your name in their system isn't the same as your card or your statements? thanks for the help
GetHuman: Let's quantify your experience contacting Kohl's. On a scale of 1 to 5, how easy is it go get help on a Kohl's problem?
~cathy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cathy: I'd give them a five out of five on communication.
GetHuman: And what about Kohl's's ability to quickly and effectively address your problem?
~cathy: For that I would say five out of five.
GetHuman: And finally- any advice for other Kohl's customers?
~cathy: Call them early in the day or late. Don't forget any personal or account information you might need for Kohl's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cathy taken from his Kohl's customer service problem that occurred on November 15th, 2017.