Lowe's: Paid for a delivery of a pellet stove, was assu...
A Lowe's customer review by GetHuman user ~Very Disappointed! from November 18th, 2017
Background on ~Very Disappointed!'s case
GetHuman: ~Very Disappointed! - can you tell our other Lowe's customers when your case took place?
~Very Disappointed!: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Disappointed! a list of common Lowe's problems)
~Very Disappointed!: "Missing items" was why I was trying to call.
~Very Disappointed!'s review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Disappointed!: Paid for a delivery of a pellet stove, was assured it would be to the door and put on the hearth in the living room. Confirmed time of delivery * times by calls from Lowes delivery service. Went home half hour before delivery time* found Item left on a pallet on the front lawn with a hole in the box. Called and was told they had gotten there early. My husband is ** yrs old, how do we get a *** lb pellet stove in our house. They cannot send anyone out today? We will have to wait until tomorrow morning! Don't believe we will be doing anymore business with Lowes. Will pay off our card and thats it! Very upset customer.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Very Disappointed!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Disappointed!: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Very Disappointed!: For that I would say two out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Very Disappointed!: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Disappointed! taken from his Lowe's customer service problem that occurred on November 11th, 2017.