LuggageOnline.com: I have called numerous times about getting a re...

A LuggageOnline.com customer review by GetHuman user ~Schniz from November 18th, 2017

Background on ~Schniz's case

GetHuman: ~Schniz - can you tell our other LuggageOnline.com customers when your case took place?
~Schniz: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to LuggageOnline.com, and if so, how?
~Schniz: I used the 888-958-4424 number I found for on the GetHuman LuggageOnline.com customer phone number page I was on: LuggageOnline.com Customer Service Phone Number
GetHuman: And which of these common LuggageOnline.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Schniz a list of common LuggageOnline.com problems)
~Schniz: "Track order" was why I was trying to call.

~Schniz's review of LuggageOnline.com customer service

GetHuman: So how would you sum up your experience for GetHuman's LuggageOnline.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Schniz: I have called numerous times about getting a refund for a piece of luggage I returned. Every time I am on hold for **-** minutes, then get a recording to leave my name and number. No one has gotten back to me. they owe me $**.**
GetHuman: Let's quantify your experience contacting LuggageOnline.com. On a scale of 1 to 5, how easy is it go get help on a LuggageOnline.com problem?
~Schniz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Schniz: I'd give them a one out of five on communication.
GetHuman: And what about LuggageOnline.com's ability to quickly and effectively address your problem?
~Schniz: For that I would say two out of five.
GetHuman: And finally- any advice for other LuggageOnline.com customers?
~Schniz: Call them early in the day or late. Don't forget any personal or account information you might need for LuggageOnline.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Schniz taken from his LuggageOnline.com customer service problem that occurred on November 17th, 2017.

LuggageOnline.com

1.13 of 5 stars | 3 reviews

~Schniz's LuggageOnline.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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