MSN: I received a text today stating that "Someone e...
A MSN customer review by GetHuman user ~RIck Kalika from November 25th, 2017
Background on ~RIck Kalika's case
GetHuman: ~RIck Kalika - can you tell our other MSN customers when your case took place?
~RIck Kalika: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to MSN, and if so, how?
GetHuman: And which of these common MSN customer issues best describes the reason you wanted to talk to them?
(Shows ~RIck Kalika a list of common MSN problems)
~RIck Kalika: "Complaint" was why I was trying to call.
~RIck Kalika's review of MSN customer service
GetHuman: So how would you sum up your experience for GetHuman's MSN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RIck Kalika: I received a text today stating that "Someone else might have accessed my Microsoft Account. to Recover it I was to go to "https:**account.live.com" I did and it had me change my password and now my account does not work, Last email I received was at *:** am this morning (I usually receive *** a day (mostly Junk) (Account is over ** years old) *Called MSN around **:**PM on **********The technical support Representation took control of my computer and changed a lot of settings after a half an hour he stated the MSN has a problem and that they would have it resolved in ** hours. They gave me a case number to call back. **I Am Not Happy**This is and expensive service and should not have such problems. Maybe they got hacked) (UGH)**Will see what happens
GetHuman: Let's quantify your experience contacting MSN. On a scale of 1 to 5, how easy is it go get help on a MSN problem?
~RIck Kalika: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RIck Kalika: I'd give them a three out of five on communication.
GetHuman: And what about MSN's ability to quickly and effectively address your problem?
~RIck Kalika: For that I would say four out of five.
GetHuman: And finally- any advice for other MSN customers?
~RIck Kalika: Call them early in the day or late. Don't forget any personal or account information you might need for MSN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RIck Kalika taken from his MSN customer service problem that occurred on November 18th, 2017.