Metro PCS: Hours wait for a boss and I can't even hear the...
A Metro PCS customer review by GetHuman user ~HATE METRO PCS from November 22nd, 2017
Background on ~HATE METRO PCS's case
GetHuman: ~HATE METRO PCS - can you tell our other Metro PCS customers when your case took place?
~HATE METRO PCS: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~HATE METRO PCS a list of common Metro PCS problems)
~HATE METRO PCS: "Device Support" was why I was trying to call.
~HATE METRO PCS's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HATE METRO PCS: Hours wait for a boss and I can't even hear the JERK. Refuses to use email to contact me.*Refuses to answer the simplest question.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~HATE METRO PCS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HATE METRO PCS: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~HATE METRO PCS: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~HATE METRO PCS: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HATE METRO PCS taken from his Metro PCS customer service problem that occurred on November 13th, 2017.