Metro PCS: I called @**:**, after waiting ** min, call dro...
A Metro PCS customer review by GetHuman user GetHuman-305610 from October 28th, 2017
Background on GetHuman-305610's case
GetHuman: GetHuman-305610 - can you tell our other Metro PCS customers when your case took place?
GetHuman-305610: Yes I can. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-305610 a list of common Metro PCS problems)
GetHuman-305610: "Payment Arrangement" was why I was trying to call.
GetHuman-305610's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-305610: I called @**:**, after waiting ** min, call dropped. Called **:**, * hang ups trying to access. **:**, wouldn't transfer. **:** reached no one. **:**. finally resched rep tat could not*would not answer my questions. No supervisor available. **I was only trying to find out why I was paying $**.*** for unlimited calls and texting only, when they're offering $**.** for unlimited nationwide calls, unlimited texting and WEB! I spoke to an agent who could not explain a thing to me. **Here's the "good news" After I pay my $**.** bill, I can call and request they change my plan to the $**.** one. Think that will happen?--Really?
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-305610: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-305610: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-305610: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-305610: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-305610 taken from his Metro PCS customer service problem that occurred on October 23rd, 2017.