Metro PCS: This company starts unfair business from the be...
A Metro PCS customer review by GetHuman user ~NYC Mobile from November 1st, 2017
Background on ~NYC Mobile's case
GetHuman: ~NYC Mobile - can you tell our other Metro PCS customers when your case took place?
~NYC Mobile: Yes I can. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~NYC Mobile a list of common Metro PCS problems)
~NYC Mobile: "Device Support" was why I was trying to call.
~NYC Mobile's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NYC Mobile: This company starts unfair business from the beginning when you sign up. Look closely to what you sign FOR. Their terms and conditions are very odd at least to say.**Cancellation policy is just a dead END.*If something does not work you pretty much stuck with this nightmare.***. You have ** min or * days before you can cancel your deal**. Your packing MUST be the way you taken from the store**. If ANYTHING does not work they don't care and YOU LOOSE YOUR MONTHLY PAYMENT NO MATTER WHAT.**Now I recommend EVERYBODY TO GO VIRGIN MOBILE the company YOU CAN TRUST.**Nice service , phones and EVERYTHING works as PROMISED.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~NYC Mobile: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NYC Mobile: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~NYC Mobile: For that I would say three out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~NYC Mobile: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NYC Mobile taken from his Metro PCS customer service problem that occurred on October 23rd, 2017.