Metrobank: poor service and all * tellers of * assigned to...
A Metrobank customer review by GetHuman user ~Scarlet from November 4th, 2017
Background on ~Scarlet's case
GetHuman: ~Scarlet - can you tell our other Metrobank customers when your case took place?
~Scarlet: Yes. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Metrobank, and if so, how?
GetHuman: And which of these common Metrobank customer issues best describes the reason you wanted to talk to them?
(Shows ~Scarlet a list of common Metrobank problems)
~Scarlet: "Overcharge on Account" was why I was trying to call.
~Scarlet's review of Metrobank customer service
GetHuman: So how would you sum up your experience for GetHuman's Metrobank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scarlet: poor service and all * tellers of * assigned took a break at the same time. Emerald ave brnch f Metrobank march ** Tuesday **am. Branch manager ignoring customers complaining and just sitting and even smiling and very clueless.
GetHuman: Let's quantify your experience contacting Metrobank. On a scale of 1 to 5, how easy is it go get help on a Metrobank problem?
~Scarlet: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scarlet: I'd give them a one out of five on communication.
GetHuman: And what about Metrobank's ability to quickly and effectively address your problem?
~Scarlet: For that I would say one out of five.
GetHuman: And finally- any advice for other Metrobank customers?
~Scarlet: Call them early in the day or late. Don't forget any personal or account information you might need for Metrobank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scarlet taken from his Metrobank customer service problem that occurred on November 3rd, 2017.