Nissan USA: I spent half of the day being transferred from...
A Nissan USA customer review by GetHuman user ~Gsedillo from November 22nd, 2017
Background on ~Gsedillo's case
GetHuman: ~Gsedillo - can you tell our other Nissan USA customers when your case took place?
~Gsedillo: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Nissan USA, and if so, how?
GetHuman: And which of these common Nissan USA customer issues best describes the reason you wanted to talk to them?
(Shows ~Gsedillo a list of common Nissan USA problems)
~Gsedillo: "Complaint" was why I was trying to call.
~Gsedillo's review of Nissan USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gsedillo: I spent half of the day being transferred from one wrong department to another... NOT USER (CUSTOMER) FRIENDLY!!! I finally got a hold of a supervisor Presley ext: **** (What a joke!!!) How this women got this position is beyond me, no customer service skills what so ever!!! I have been a loyal customer of Nissan and Nissan Finance for many years and I'm really un-happy with your customer service at the corporate level!!! I will re-think recommending you or your vehicles to anyone in the future! I will be posting this on social networks!!! Feel free to have someone call me that can speak intelligently and offer solutions rather than jabber... Thank you
GetHuman: Let's quantify your experience contacting Nissan USA. On a scale of 1 to 5, how easy is it go get help on a Nissan USA problem?
~Gsedillo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gsedillo: I'd give them a one out of five on communication.
GetHuman: And what about Nissan USA's ability to quickly and effectively address your problem?
~Gsedillo: For that I would say two out of five.
GetHuman: And finally- any advice for other Nissan USA customers?
~Gsedillo: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gsedillo taken from his Nissan USA customer service problem that occurred on November 16th, 2017.