NutriSystem: The customer service reps answering the phones...
A NutriSystem customer review by GetHuman user GetHuman-334477 from October 27th, 2017
Background on GetHuman-334477's case
GetHuman: GetHuman-334477 - can you tell our other NutriSystem customers when your case took place?
GetHuman-334477: Yeah. It was evening, on October 23rd.
GetHuman: Did you reach out to NutriSystem, and if so, how?
GetHuman: And which of these common NutriSystem customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-334477 a list of common NutriSystem problems)
GetHuman-334477: "Change order" was why I was trying to call.
GetHuman-334477's review of NutriSystem customer service
GetHuman: So how would you sum up your experience for GetHuman's NutriSystem customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-334477: The customer service reps answering the phones and dealing with problems are good...the only problem is there is only so much they can do, & a major problem (at least for me) is the large amt of wrong & substituted items sent, trying to get NS to ship the items ordered, and the horrible delay in Nutrisystem shipping the replacement products. And, then getting the replacment products (** of them) and find they reshipped the wrong products AGAIN, and oops it's the time for auto ship again....Would I do NS again, NO! Would I recommend NS - NO!
GetHuman: Let's quantify your experience contacting NutriSystem. On a scale of 1 to 5, how easy is it go get help on a NutriSystem problem?
GetHuman-334477: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-334477: I'd give them a four out of five on communication.
GetHuman: And what about NutriSystem's ability to quickly and effectively address your problem?
GetHuman-334477: For that I would say one out of five.
GetHuman: And finally- any advice for other NutriSystem customers?
GetHuman-334477: Call them early in the day or late. Don't forget any personal or account information you might need for NutriSystem to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-334477 taken from his NutriSystem customer service problem that occurred on October 23rd, 2017.