O'Charley's, Inc.: It was a horrible experience. The server was ve...
A O'Charley's, Inc. customer review by GetHuman user ~Zaynab from November 24th, 2017
Background on ~Zaynab's case
GetHuman: ~Zaynab - can you tell our other O'Charley's, Inc. customers when your case took place?
~Zaynab: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Zaynab a list of common O'Charley's, Inc. problems)
~Zaynab: "Delivery problem" was why I was trying to call.
~Zaynab's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Zaynab: It was a horrible experience. The server was very rude and slow. She would not check on our table for more than half an hour. She embarrassed me because I had brought some of my friends here for the first time and they had such a bad experience. She was very unprofessional and had no sense of communication with her costumers.
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~Zaynab: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Zaynab: I'd give them a five out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~Zaynab: For that I would say two out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~Zaynab: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Zaynab taken from his O'Charley's, Inc. customer service problem that occurred on November 20th, 2017.