O'Charley's, Inc.: Poor poor customer service
A O'Charley's, Inc. customer review by GetHuman user GetHuman-espringe from December 9th, 2017
Background on GetHuman-espringe's case
GetHuman: GetHuman-espringe - can you tell our other O'Charley's, Inc. customers when your case took place?
GetHuman-espringe: Yes I can. It was morning, on December 2nd.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-espringe a list of common O'Charley's, Inc. problems)
GetHuman-espringe: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-espringe's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-espringe: Poor poor customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-espringe: WWould not serve us, a party of **. It was my graduation and we was turned away. They said they didn't have enough staff to serve us
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
GetHuman-espringe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-espringe: I'd give them a one out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
GetHuman-espringe: For that I would say one out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
GetHuman-espringe: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-espringe taken from his O'Charley's, Inc. customer service problem that occurred on December 2nd, 2017.