O'Charley's, Inc.: The food was horrible. I ordered steak and frie...
A O'Charley's, Inc. customer review by GetHuman user ~Jeannie from November 15th, 2017
Background on ~Jeannie's case
GetHuman: ~Jeannie - can you tell our other O'Charley's, Inc. customers when your case took place?
~Jeannie: Yes I can. It was morning, on November 5th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeannie a list of common O'Charley's, Inc. problems)
~Jeannie: "Overcharge/Strange charge" was why I was trying to call.
~Jeannie's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeannie: The food was horrible. I ordered steak and fries....BOTH tasted old and stale, and my steak was COVERED with Parsley,and I do mean covered. My salad was cold, and so was my meal when it arrived. It was a miserable dining experience and I won't be back.
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~Jeannie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeannie: I'd give them a five out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~Jeannie: For that I would say four out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~Jeannie: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeannie taken from his O'Charley's, Inc. customer service problem that occurred on November 5th, 2017.