Opodo: I have a problem with mistyping on my mother's...
A Opodo customer review by GetHuman user ~tas from November 16th, 2017
Background on ~tas's case
GetHuman: ~tas - can you tell our other Opodo customers when your case took place?
~tas: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Opodo, and if so, how?
GetHuman: And which of these common Opodo customer issues best describes the reason you wanted to talk to them?
(Shows ~tas a list of common Opodo problems)
~tas: "Insurance claim" was why I was trying to call.
~tas's review of Opodo customer service
GetHuman: So how would you sum up your experience for GetHuman's Opodo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tas: I have a problem with mistyping on my mother's ticket and they said that they will send a confirmation email regarding this problem but indeed they didn't and now I have to pay ** euros more for this problem
GetHuman: Let's quantify your experience contacting Opodo. On a scale of 1 to 5, how easy is it go get help on a Opodo problem?
~tas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tas: I'd give them a three out of five on communication.
GetHuman: And what about Opodo's ability to quickly and effectively address your problem?
~tas: For that I would say one out of five.
GetHuman: And finally- any advice for other Opodo customers?
~tas: Call them early in the day or late. Don't forget any personal or account information you might need for Opodo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tas taken from his Opodo customer service problem that occurred on November 11th, 2017.