Opodo: First time during transfer i got hung up on. Se...

A Opodo customer review by GetHuman user GetHuman-379295 from November 27th, 2017

Background on GetHuman-379295's case

GetHuman: GetHuman-379295 - can you tell our other Opodo customers when your case took place?
GetHuman-379295: Yes I can. It was morning, on November 26th.
GetHuman: Did you reach out to Opodo, and if so, how?
GetHuman-379295: I used the 011 44 20 7660 8892 number I found for on the GetHuman Opodo customer phone number page I was on: Opodo Customer Service Phone Number
GetHuman: And which of these common Opodo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379295 a list of common Opodo problems)
GetHuman-379295: "Make a booking" was why I was trying to call.

GetHuman-379295's review of Opodo customer service

GetHuman: So how would you sum up your experience for GetHuman's Opodo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379295: First time during transfer i got hung up on. Second time I sat on hold for ** mins while they contacted the airline.
GetHuman: Let's quantify your experience contacting Opodo. On a scale of 1 to 5, how easy is it go get help on a Opodo problem?
GetHuman-379295: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379295: I'd give them a one out of five on communication.
GetHuman: And what about Opodo's ability to quickly and effectively address your problem?
GetHuman-379295: For that I would say four out of five.
GetHuman: And finally- any advice for other Opodo customers?
GetHuman-379295: Call them early in the day or late. Don't forget any personal or account information you might need for Opodo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379295 taken from his Opodo customer service problem that occurred on November 26th, 2017.


1.75 of 5 stars | 25 reviews

GetHuman-379295's Opodo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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