Opodo is a fraud**This was my first and definit...

A Opodo customer review by GetHuman user ~Lupito from November 28th, 2017

Background on ~Lupito's case

GetHuman: ~Lupito - can you tell our other Opodo customers when your case took place?
~Lupito: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Opodo, and if so, how?
~Lupito: I used the 011 44 20 7660 8892 number I found for on the GetHuman Opodo customer phone number page I was on: Opodo Customer Service Phone Number
GetHuman: And which of these common Opodo customer issues best describes the reason you wanted to talk to them?
(Shows ~Lupito a list of common Opodo problems)
~Lupito: "Change booking" was why I was trying to call.

~Lupito's review of Opodo customer service

GetHuman: So how would you sum up your experience for GetHuman's Opodo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lupito: Opodo is a fraud**This was my first and definitely last time I booked a flight with Opodo !!! It was booked on July *, flying from Berlin to Cartagena on August *. I used Opodo because I wanted to join a friend who already had a ticket and was able to find seats on his flights through their website.*I received a "booking confirmation" where I was told to take a printout of this confirmation to the airport, checked my bank account and saw that the ticket fee plus a ridiculously high transaction fee had been deducted. So all good I thought...*That was at * pm on July *. As I am on holiday in Berlin I went on to visit some sights. As i come back later that evening I see an email in my inbox stating :*"For security reasons to protect both you and Opodo from fradulent transactions on your credit card, we carry out random checks on bookings made through the Opodo website. Your booking has been selected and these checks have been made on your reservation.*We regret to inform you that your boo
GetHuman: Let's quantify your experience contacting Opodo. On a scale of 1 to 5, how easy is it go get help on a Opodo problem?
~Lupito: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lupito: I'd give them a four out of five on communication.
GetHuman: And what about Opodo's ability to quickly and effectively address your problem?
~Lupito: For that I would say three out of five.
GetHuman: And finally- any advice for other Opodo customers?
~Lupito: Call them early in the day or late. Don't forget any personal or account information you might need for Opodo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lupito taken from his Opodo customer service problem that occurred on November 20th, 2017.

Opodo

1.75 of 5 stars | 25 reviews

~Lupito's Opodo Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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