Opodo: Worst most uninterested customer service I.ever...
A Opodo customer review by GetHuman user GetHuman-11995 from November 22nd, 2017
Background on GetHuman-11995's case
GetHuman: GetHuman-11995 - can you tell our other Opodo customers when your case took place?
GetHuman-11995: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Opodo, and if so, how?
GetHuman: And which of these common Opodo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-11995 a list of common Opodo problems)
GetHuman-11995: "Cancel booking" was why I was trying to call.
GetHuman-11995's review of Opodo customer service
GetHuman: So how would you sum up your experience for GetHuman's Opodo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-11995: Worst most uninterested customer service I.ever experienced, they hung up on me and I have responded to an email they asked for and been ignored for over a.week.brutal
GetHuman: Let's quantify your experience contacting Opodo. On a scale of 1 to 5, how easy is it go get help on a Opodo problem?
GetHuman-11995: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-11995: I'd give them a five out of five on communication.
GetHuman: And what about Opodo's ability to quickly and effectively address your problem?
GetHuman-11995: For that I would say two out of five.
GetHuman: And finally- any advice for other Opodo customers?
GetHuman-11995: Call them early in the day or late. Don't forget any personal or account information you might need for Opodo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-11995 taken from his Opodo customer service problem that occurred on November 15th, 2017.