Opodo: Impossible to go to the site of Virgin Atlantic...
A Opodo customer review by GetHuman user ~Christian Jacob from November 22nd, 2017
Background on ~Christian Jacob's case
GetHuman: ~Christian Jacob - can you tell our other Opodo customers when your case took place?
~Christian Jacob: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Opodo, and if so, how?
GetHuman: And which of these common Opodo customer issues best describes the reason you wanted to talk to them?
(Shows ~Christian Jacob a list of common Opodo problems)
~Christian Jacob: "Cancel booking" was why I was trying to call.
~Christian Jacob's review of Opodo customer service
GetHuman: So how would you sum up your experience for GetHuman's Opodo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christian Jacob: Impossible to go to the site of Virgin Atlantic with your Number to book the seat*Virgin Atlantic doesn't respond, your representatives don't give any helpand are so unfriendly*May be the last time I'll use your services *My phone number: * ** **********
GetHuman: Let's quantify your experience contacting Opodo. On a scale of 1 to 5, how easy is it go get help on a Opodo problem?
~Christian Jacob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christian Jacob: I'd give them a five out of five on communication.
GetHuman: And what about Opodo's ability to quickly and effectively address your problem?
~Christian Jacob: For that I would say two out of five.
GetHuman: And finally- any advice for other Opodo customers?
~Christian Jacob: Call them early in the day or late. Don't forget any personal or account information you might need for Opodo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Christian Jacob taken from his Opodo customer service problem that occurred on November 17th, 2017.