OptumRx: I have always had great experience with this co...
A OptumRx customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other OptumRx customers when your case took place?
~Anonymous: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common OptumRx problems)
~Anonymous: "Preauthorization" was why I was trying to call.
~Anonymous's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I have always had great experience with this company. Everything has always gone smoothly. Of course I don't wait until the last minute to place orders. I take responsibility for making sure I'm doing my part. Seems there are a lot of complaints here from people who don't want to take responsibility for themselves and blame others. All insurance plans allow maintenance meds to be ordered * weeks ahead of time. Why are you waiting until the last minute and expecting to have everyone drop everything just for your order?
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his OptumRx customer service problem that occurred on November 13th, 2017.