PETCO: DO NOT ORDER ONLINE!! Slow shipping and was gu...
A PETCO customer review by GetHuman user GetHuman-418433 from November 2nd, 2017
Background on GetHuman-418433's case
GetHuman: GetHuman-418433 - can you tell our other PETCO customers when your case took place?
GetHuman-418433: Yup. It was middle of the night, on October 24th.
GetHuman: Did you reach out to PETCO, and if so, how?
GetHuman: And which of these common PETCO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-418433 a list of common PETCO problems)
GetHuman-418433: "Returns" was why I was trying to call.
GetHuman-418433's review of PETCO customer service
GetHuman: So how would you sum up your experience for GetHuman's PETCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-418433: DO NOT ORDER ONLINE!! Slow shipping and was guaranteed Christmas delivery and items haven't even shipped. Customer service is a joke. All agents are in the Philippines, can't understand, have no regard for customers. Asked to speak with someone in the US and they said their wasn't anyone in customer service in our country. I refuse to do business with a company that hires everyone overseas with the unemployment rate we have here. My poor pets will now have nothing under the tree.
GetHuman: Let's quantify your experience contacting PETCO. On a scale of 1 to 5, how easy is it go get help on a PETCO problem?
GetHuman-418433: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-418433: I'd give them a five out of five on communication.
GetHuman: And what about PETCO's ability to quickly and effectively address your problem?
GetHuman-418433: For that I would say five out of five.
GetHuman: And finally- any advice for other PETCO customers?
GetHuman-418433: Call them early in the day or late. Don't forget any personal or account information you might need for PETCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-418433 taken from his PETCO customer service problem that occurred on October 24th, 2017.