PPL Electric Utilities: I called this morning and the wait time said...
A PPL Electric Utilities customer review by GetHuman user ~Jane from November 20th, 2017
Background on ~Jane's case
GetHuman: ~Jane - can you tell our other PPL Electric Utilities customers when your case took place?
~Jane: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to PPL Electric Utilities, and if so, how?
GetHuman: And which of these common PPL Electric Utilities customer issues best describes the reason you wanted to talk to them?
(Shows ~Jane a list of common PPL Electric Utilities problems)
~Jane: "Book appointment" was why I was trying to call.
~Jane's review of PPL Electric Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's PPL Electric Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jane: I called this morning and the wait time said * hour ** minutes to * hours. I called back and it was down to ** minutes. I called a third time and they said they'd call back in * hour ** min. ... * hours later and still waiting. And this is not during a power outage.
GetHuman: Let's quantify your experience contacting PPL Electric Utilities. On a scale of 1 to 5, how easy is it go get help on a PPL Electric Utilities problem?
~Jane: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jane: I'd give them a one out of five on communication.
GetHuman: And what about PPL Electric Utilities's ability to quickly and effectively address your problem?
~Jane: For that I would say four out of five.
GetHuman: And finally- any advice for other PPL Electric Utilities customers?
~Jane: Call them early in the day or late. Don't forget any personal or account information you might need for PPL Electric Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jane taken from his PPL Electric Utilities customer service problem that occurred on November 15th, 2017.