PPL Electric Utilities: PPL overcharged me by $*** on my most recent bi...
A PPL Electric Utilities customer review by GetHuman user ~stephanie from November 5th, 2017
Background on ~stephanie's case
GetHuman: ~stephanie - can you tell our other PPL Electric Utilities customers when your case took place?
~stephanie: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to PPL Electric Utilities, and if so, how?
GetHuman: And which of these common PPL Electric Utilities customer issues best describes the reason you wanted to talk to them?
(Shows ~stephanie a list of common PPL Electric Utilities problems)
~stephanie: "Cancel service" was why I was trying to call.
~stephanie's review of PPL Electric Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's PPL Electric Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stephanie: PPL overcharged me by $*** on my most recent bill. The statement read "Miscellaneous debit." What does that mean?!!! I tried * times to get through to Billing and was either booted out of the system or routed back into the automated system. I am telling everyone I know by all media means necessary how awful PPL's customer service is!
GetHuman: Let's quantify your experience contacting PPL Electric Utilities. On a scale of 1 to 5, how easy is it go get help on a PPL Electric Utilities problem?
~stephanie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stephanie: I'd give them a two out of five on communication.
GetHuman: And what about PPL Electric Utilities's ability to quickly and effectively address your problem?
~stephanie: For that I would say one out of five.
GetHuman: And finally- any advice for other PPL Electric Utilities customers?
~stephanie: Call them early in the day or late. Don't forget any personal or account information you might need for PPL Electric Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stephanie taken from his PPL Electric Utilities customer service problem that occurred on November 3rd, 2017.