PSE&G: By far the worst customer service I have ever d...
A PSE&G customer review by GetHuman user ~anjcustomer from November 1st, 2017
Background on ~anjcustomer's case
GetHuman: ~anjcustomer - can you tell our other PSE&G customers when your case took place?
~anjcustomer: Yes I can. It was afternoon, on October 23rd.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows ~anjcustomer a list of common PSE&G problems)
~anjcustomer: "Meter reading" was why I was trying to call.
~anjcustomer's review of PSE&G customer service
GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anjcustomer: By far the worst customer service I have ever dealt with. Besides the ridiculous wait times- whether it be first thing in the morning, mid-afternoon, or night- expect to wait at least ** minutes, if you are lucky* I have waited almost an hour. While a couple people I've dealt with have been civil, I have also literally had a representative raise his voice to me, for absolutely no reason. I work in customer service, so I know how some customers can be, this was not one of those cases, these people really could just care less because they are a monopoly. PSEG customer service is a perfect example of why communism failed- without competition there is no incentive to improve, or apparently even treat customers like human beings.
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
~anjcustomer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anjcustomer: I'd give them a one out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
~anjcustomer: For that I would say four out of five.
GetHuman: And finally- any advice for other PSE&G customers?
~anjcustomer: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anjcustomer taken from his PSE&G customer service problem that occurred on October 23rd, 2017.