PSE&G: Waitin gsince *am this Tues. Dec.*,**** for ser...
A PSE&G customer review by GetHuman user GetHuman-81649 from November 25th, 2017
Background on GetHuman-81649's case
GetHuman: GetHuman-81649 - can you tell our other PSE&G customers when your case took place?
GetHuman-81649: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-81649 a list of common PSE&G problems)
GetHuman-81649: "Rebates" was why I was trying to call.
GetHuman-81649's review of PSE&G customer service
GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-81649: Waitin gsince *am this Tues. Dec.*,**** for service to my water heater. now notified that service will not come till Wed.between **pm and *pm. I have no hot water!!!!!!!
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
GetHuman-81649: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-81649: I'd give them a one out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
GetHuman-81649: For that I would say two out of five.
GetHuman: And finally- any advice for other PSE&G customers?
GetHuman-81649: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-81649 taken from his PSE&G customer service problem that occurred on November 20th, 2017.