Panda Express: The customer service representative was very he...

A Panda Express customer review by GetHuman user ~V from November 15th, 2017

Background on ~V's case

GetHuman: ~V - can you tell our other Panda Express customers when your case took place?
~V: Yes. It was evening, on November 6th.
GetHuman: Did you reach out to Panda Express, and if so, how?
~V: I used the 800-877-8988 number I found for on the GetHuman Panda Express customer phone number page I was on: Panda Express Customer Service Phone Number
GetHuman: And which of these common Panda Express customer issues best describes the reason you wanted to talk to them?
(Shows ~V a list of common Panda Express problems)
~V: "Complaint" was why I was trying to call.

~V's review of Panda Express customer service

GetHuman: So how would you sum up your experience for GetHuman's Panda Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~V: The customer service representative was very helpful and was very patient while listening to my complaint. I only wish the server at the Panda Express near me was willing to listen to me instead of basically calling me a liar.
GetHuman: Let's quantify your experience contacting Panda Express. On a scale of 1 to 5, how easy is it go get help on a Panda Express problem?
~V: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~V: I'd give them a two out of five on communication.
GetHuman: And what about Panda Express's ability to quickly and effectively address your problem?
~V: For that I would say three out of five.
GetHuman: And finally- any advice for other Panda Express customers?
~V: Call them early in the day or late. Don't forget any personal or account information you might need for Panda Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~V taken from his Panda Express customer service problem that occurred on November 6th, 2017.

Panda Express

4.00 of 5 stars | 14 reviews

~V's Panda Express Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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