Panda Express: They make you wait and listen to their adverts...
A Panda Express customer review by GetHuman user ~Pissed Off from November 21st, 2017
Background on ~Pissed Off's case
GetHuman: ~Pissed Off - can you tell our other Panda Express customers when your case took place?
~Pissed Off: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Panda Express, and if so, how?
GetHuman: And which of these common Panda Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed Off a list of common Panda Express problems)
~Pissed Off: "Make a reservation" was why I was trying to call.
~Pissed Off's review of Panda Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Panda Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed Off: They make you wait and listen to their adverts, then they tell you to call back or go to their site. Horrible Customer service.
GetHuman: Let's quantify your experience contacting Panda Express. On a scale of 1 to 5, how easy is it go get help on a Panda Express problem?
~Pissed Off: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed Off: I'd give them a four out of five on communication.
GetHuman: And what about Panda Express's ability to quickly and effectively address your problem?
~Pissed Off: For that I would say five out of five.
GetHuman: And finally- any advice for other Panda Express customers?
~Pissed Off: Call them early in the day or late. Don't forget any personal or account information you might need for Panda Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed Off taken from his Panda Express customer service problem that occurred on November 18th, 2017.