Panda Express: Hanged up on me before i even got the chance to...
A Panda Express customer review by GetHuman user ~kim89 from November 20th, 2017
Background on ~kim89's case
GetHuman: ~kim89 - can you tell our other Panda Express customers when your case took place?
~kim89: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Panda Express, and if so, how?
GetHuman: And which of these common Panda Express customer issues best describes the reason you wanted to talk to them?
(Shows ~kim89 a list of common Panda Express problems)
~kim89: "Overcharge/Strange charge" was why I was trying to call.
~kim89's review of Panda Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Panda Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kim89: Hanged up on me before i even got the chance to speak to anyone. Go figure I had a serious complaint to make.
GetHuman: Let's quantify your experience contacting Panda Express. On a scale of 1 to 5, how easy is it go get help on a Panda Express problem?
~kim89: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kim89: I'd give them a two out of five on communication.
GetHuman: And what about Panda Express's ability to quickly and effectively address your problem?
~kim89: For that I would say five out of five.
GetHuman: And finally- any advice for other Panda Express customers?
~kim89: Call them early in the day or late. Don't forget any personal or account information you might need for Panda Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kim89 taken from his Panda Express customer service problem that occurred on November 14th, 2017.