Partsgeek.com: I called the *** number above, I pressed * for...
A Partsgeek.com customer review by GetHuman user ~Amyb from November 16th, 2017
Background on ~Amyb's case
GetHuman: ~Amyb - can you tell our other Partsgeek.com customers when your case took place?
~Amyb: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Amyb a list of common Partsgeek.com problems)
~Amyb: "Return an Order" was why I was trying to call.
~Amyb's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amyb: I called the *** number above, I pressed * for SALES. This guy helping appeared to be very confused on why they were assigning me a new RMA, when I alrady had one. He says he needed to check something, I am now on hold. Ok, he finally got back to me. He tells me that he talked to the supervisor and they issued my credit and I should receive it in *-* days. So....we will see. His name Rick at ext ***. Good luck. The guy was very helpful, but I will not order from the again.
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~Amyb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amyb: I'd give them a one out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~Amyb: For that I would say one out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~Amyb: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amyb taken from his Partsgeek.com customer service problem that occurred on November 8th, 2017.