Payflex.com: Absolutely the worst company I've done business...
A Payflex.com customer review by GetHuman user ~Mr W from November 10th, 2017
Background on ~Mr W's case
GetHuman: ~Mr W - can you tell our other Payflex.com customers when your case took place?
~Mr W: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr W a list of common Payflex.com problems)
~Mr W: "Make/Chase a claim" was why I was trying to call.
~Mr W's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr W: Absolutely the worst company I've done business with in years. Refuses to respond to customer questions, answers from one phone session to the next are different and all denied by the next person you call. Beware. Get any answer in writing. If you can.....
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~Mr W: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr W: I'd give them a two out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~Mr W: For that I would say five out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~Mr W: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr W taken from his Payflex.com customer service problem that occurred on November 7th, 2017.