Payflex.com: Followed exact instructions that Christina gave...
A Payflex.com customer review by GetHuman user GetHuman-166686 from November 16th, 2017
Background on GetHuman-166686's case
GetHuman: GetHuman-166686 - can you tell our other Payflex.com customers when your case took place?
GetHuman-166686: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-166686 a list of common Payflex.com problems)
GetHuman-166686: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-166686's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-166686: Followed exact instructions that Christina gave me over the phone to close account went to menu...my resources....Administrative forms....looked for the health savings acccount closure form like she said....that form is not on that list....*what is HealthHub?*products & services*employees*employers*benefits consultants**Resource Center*Administrative Forms*Educational Materials*Product Highlights*Planning Tools*IRS Resources*Administrative Forms*Reimbursement Account Claim Form*Reimbursement Account Claim Filing Instructions*Spanish Health Care Claim Form*Health and Dependent Care Enrollment Form*Spanish Health and Dependent Care Enrollment Form*Parking and Transportation Enrollment Form*Parking and Transportation Claim Form*Transit Non-Delivered Pass Form*Direct Deposit Authorization Form*Letter of Medical Necessity*Authorization to Release Personal Information Form*Digital Library...pasted from your website....no Health savings Account closure form listed. So how can I print it & fa
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
GetHuman-166686: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-166686: I'd give them a two out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
GetHuman-166686: For that I would say one out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
GetHuman-166686: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-166686 taken from his Payflex.com customer service problem that occurred on November 11th, 2017.