Payflex.com: Here is the latest: The "provide feedback" but...
A Payflex.com customer review by GetHuman user ~rogerconnertn from November 14th, 2017
Background on ~rogerconnertn's case
GetHuman: ~rogerconnertn - can you tell our other Payflex.com customers when your case took place?
~rogerconnertn: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~rogerconnertn a list of common Payflex.com problems)
~rogerconnertn: "Overcharge/Strange charge" was why I was trying to call.
~rogerconnertn's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rogerconnertn: Here is the latest: The "provide feedback" button on the healthhub web site doesn't work!!! would be hilarious except they really need to hear the feedback!
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~rogerconnertn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rogerconnertn: I'd give them a four out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~rogerconnertn: For that I would say three out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~rogerconnertn: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rogerconnertn taken from his Payflex.com customer service problem that occurred on November 11th, 2017.