Payflex.com: My Payflex card was deactivated for .**, yes on...
A Payflex.com customer review by GetHuman user ~threeparts from November 26th, 2017
Background on ~threeparts's case
GetHuman: ~threeparts - can you tell our other Payflex.com customers when your case took place?
~threeparts: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~threeparts a list of common Payflex.com problems)
~threeparts: "Make/Chase a claim" was why I was trying to call.
~threeparts's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~threeparts: My Payflex card was deactivated for .**, yes one penny which was no fault of my own! John told me to go to Walgreens and buy bandaids to file a claim and once I took out of my busy day to do this, I could expect my card to be reactivated a week later. This is ridiculious! I am outraged. Every time I use my card I have to validate a claim. Who has time for this. For starters, its our money and if it was not an FSA item, the card would not process the charge!
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~threeparts: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~threeparts: I'd give them a one out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~threeparts: For that I would say five out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~threeparts: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~threeparts taken from his Payflex.com customer service problem that occurred on November 20th, 2017.