Payflex.com: Our HSA was farmed out to Payflex. Our previous...
A Payflex.com customer review by GetHuman user GetHuman-204721 from November 14th, 2017
Background on GetHuman-204721's case
GetHuman: GetHuman-204721 - can you tell our other Payflex.com customers when your case took place?
GetHuman-204721: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-204721 a list of common Payflex.com problems)
GetHuman-204721: "Coverage question" was why I was trying to call.
GetHuman-204721's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-204721: Our HSA was farmed out to Payflex. Our previous HSA administrator (HSA)auto debited for all medical services meaning that if you owed $ after the claim was processed, a check was automatically sent to the doctor from your HSA. Payflex doesn't do that. So you need to call the doctors billing service and pay the claim using your debit card number. Stay away from Payflex
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
GetHuman-204721: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-204721: I'd give them a five out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
GetHuman-204721: For that I would say one out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
GetHuman-204721: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-204721 taken from his Payflex.com customer service problem that occurred on November 9th, 2017.