Payflex.com: They are unprofessional and engage in questiona...
A Payflex.com customer review by GetHuman user GetHuman18629 from December 4th, 2017
Background on GetHuman18629's case
GetHuman: GetHuman18629 - can you tell our other Payflex.com customers when your case took place?
GetHuman18629: Yes I can. It was afternoon, on November 25th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman18629 a list of common Payflex.com problems)
GetHuman18629: "Overcharge/Strange charge" was why I was trying to call.
GetHuman18629's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman18629: They are unprofessional and engage in questionable business practices.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman18629: Payflex is the absolute worst Health Savings Account you could possibly have. They are unresponsive and do not pay on claims and deny people access to their own money. I am filing a complaint with every regulatory agency I can find. DO NOT do business with them!!
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
GetHuman18629: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman18629: I'd give them a one out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
GetHuman18629: For that I would say one out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
GetHuman18629: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman18629 taken from his Payflex.com customer service problem that occurred on November 25th, 2017.