Payflex.com: The woman who answered my call rushed through h...
A Payflex.com customer review by GetHuman user GetHuman-351848 from November 8th, 2017
Background on GetHuman-351848's case
GetHuman: GetHuman-351848 - can you tell our other Payflex.com customers when your case took place?
GetHuman-351848: Yup. It was afternoon, on October 31st.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-351848 a list of common Payflex.com problems)
GetHuman-351848: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-351848's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-351848: The woman who answered my call rushed through her introductory spiel, which I could not understand at all. I had to ask her to repeat herself, but apparently she wanted a membership number. All of my communication with Payflex has used my full name or my user name* nothing has used a membership number. She would not help me find the number in any correspondence or in my online account.
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
GetHuman-351848: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-351848: I'd give them a four out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
GetHuman-351848: For that I would say five out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
GetHuman-351848: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-351848 taken from his Payflex.com customer service problem that occurred on October 31st, 2017.