Ptel Mobile: Retracting my first review. Ptel has refunded m...
A Ptel Mobile customer review by GetHuman user ~Jackofdust from November 19th, 2017
Background on ~Jackofdust's case
GetHuman: ~Jackofdust - can you tell our other Ptel Mobile customers when your case took place?
~Jackofdust: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Ptel Mobile, and if so, how?
GetHuman: And which of these common Ptel Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Jackofdust a list of common Ptel Mobile problems)
~Jackofdust: "Complaint" was why I was trying to call.
~Jackofdust's review of Ptel Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Ptel Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jackofdust: Retracting my first review. Ptel has refunded my balance. All the problems seem to have been after they changed to GSM. I was happy with their service until then, will consider returning if my new service does not work out.
GetHuman: Let's quantify your experience contacting Ptel Mobile. On a scale of 1 to 5, how easy is it go get help on a Ptel Mobile problem?
~Jackofdust: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jackofdust: I'd give them a five out of five on communication.
GetHuman: And what about Ptel Mobile's ability to quickly and effectively address your problem?
~Jackofdust: For that I would say five out of five.
GetHuman: And finally- any advice for other Ptel Mobile customers?
~Jackofdust: Call them early in the day or late. Don't forget any personal or account information you might need for Ptel Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jackofdust taken from his Ptel Mobile customer service problem that occurred on November 16th, 2017.