Purolator: I still haven't been able to get through on the...

A Purolator customer review by GetHuman user ~AmyH from November 5th, 2017

Background on ~AmyH's case

GetHuman: ~AmyH - can you tell our other Purolator customers when your case took place?
~AmyH: Yup. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Purolator, and if so, how?
~AmyH: I used the 888-744-7123 number I found for on the GetHuman Purolator customer phone number page I was on: Purolator Customer Service Phone Number
GetHuman: And which of these common Purolator customer issues best describes the reason you wanted to talk to them?
(Shows ~AmyH a list of common Purolator problems)
~AmyH: "None of those really matches why I wanted to call Purolator that day." was why I was trying to call.

~AmyH's review of Purolator customer service

GetHuman: So how would you sum up your experience for GetHuman's Purolator customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AmyH: I still haven't been able to get through on the toll free help line for Purolator. I've been waiting for a package for over a week now and the tracking details show that every day it has been attempted for delivery, "Address correction required" is on the online tracking notice. My address hasn't changed and I can't get through to Purolator to talk about this with anyone. How infuriating!
GetHuman: Let's quantify your experience contacting Purolator. On a scale of 1 to 5, how easy is it go get help on a Purolator problem?
~AmyH: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AmyH: I'd give them a one out of five on communication.
GetHuman: And what about Purolator's ability to quickly and effectively address your problem?
~AmyH: For that I would say five out of five.
GetHuman: And finally- any advice for other Purolator customers?
~AmyH: Call them early in the day or late. Don't forget any personal or account information you might need for Purolator to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AmyH taken from his Purolator customer service problem that occurred on November 1st, 2017.

Purolator

2.06 of 5 stars | 2 reviews

~AmyH's Purolator Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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