QuickBooks: I waited ** minutes for the first person to ans...
A QuickBooks customer review by GetHuman user ~Sally Hoener from November 20th, 2017
Background on ~Sally Hoener's case
GetHuman: ~Sally Hoener - can you tell our other QuickBooks customers when your case took place?
~Sally Hoener: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to QuickBooks, and if so, how?
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows ~Sally Hoener a list of common QuickBooks problems)
~Sally Hoener: "Returns" was why I was trying to contact.
~Sally Hoener's review of QuickBooks customer service
GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sally Hoener: I waited ** minutes for the first person to answer my call and then he connected me to another number and I finally hung up after ** minutes. HORRIBLE CUSTOMER SERVICE!
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
~Sally Hoener: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sally Hoener: I'd give them a two out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
~Sally Hoener: For that I would say five out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
~Sally Hoener: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sally Hoener taken from his QuickBooks customer service problem that occurred on November 15th, 2017.