RCA / Thomson Electronics: Trying to reach customer service. Asked to lea...
A RCA / Thomson Electronics customer review by GetHuman user GetHuman-344423 from November 22nd, 2017
Background on GetHuman-344423's case
GetHuman: GetHuman-344423 - can you tell our other RCA / Thomson Electronics customers when your case took place?
GetHuman-344423: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to RCA / Thomson Electronics, and if so, how?
GetHuman: And which of these common RCA / Thomson Electronics customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-344423 a list of common RCA / Thomson Electronics problems)
GetHuman-344423: "Technical Support" was why I was trying to call.
GetHuman-344423's review of RCA / Thomson Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's RCA / Thomson Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-344423: Trying to reach customer service. Asked to leave my number and message which I did. Recording then said they are too busy and call back later. My TV is NOT * months old and popped and stopped working. I need replacement asap. Purchased *-*-** today is *-**-**. Contact me at ***-***-**** Debbie
GetHuman: Let's quantify your experience contacting RCA / Thomson Electronics. On a scale of 1 to 5, how easy is it go get help on a RCA / Thomson Electronics problem?
GetHuman-344423: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-344423: I'd give them a one out of five on communication.
GetHuman: And what about RCA / Thomson Electronics's ability to quickly and effectively address your problem?
GetHuman-344423: For that I would say one out of five.
GetHuman: And finally- any advice for other RCA / Thomson Electronics customers?
GetHuman-344423: Call them early in the day or late. Don't forget any personal or account information you might need for RCA / Thomson Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-344423 taken from his RCA / Thomson Electronics customer service problem that occurred on November 19th, 2017.