Rand McNally: As for the product, Lousy, didn't do most thing...
A Rand McNally customer review by GetHuman user ~Alan Heilpern from November 21st, 2017
Background on ~Alan Heilpern's case
GetHuman: ~Alan Heilpern - can you tell our other Rand McNally customers when your case took place?
~Alan Heilpern: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Rand McNally, and if so, how?
GetHuman: And which of these common Rand McNally customer issues best describes the reason you wanted to talk to them?
(Shows ~Alan Heilpern a list of common Rand McNally problems)
~Alan Heilpern: "Update Account Info" was why I was trying to call.
~Alan Heilpern's review of Rand McNally customer service
GetHuman: So how would you sum up your experience for GetHuman's Rand McNally customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alan Heilpern: As for the product, Lousy, didn't do most thing correctly ie addresses, route guidance poor. Was told to download new program and I did. Some of the problems were cleared but not all. Wrong addresses and guidance. Sent it back RMA ************. Never received an e-mail nor did I receive an e-mail that it repaired and shipped back to me. This NOT CUSTOMER SERVICE. I doubt that I will buy another Rand McNally product.
GetHuman: Let's quantify your experience contacting Rand McNally. On a scale of 1 to 5, how easy is it go get help on a Rand McNally problem?
~Alan Heilpern: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alan Heilpern: I'd give them a one out of five on communication.
GetHuman: And what about Rand McNally's ability to quickly and effectively address your problem?
~Alan Heilpern: For that I would say three out of five.
GetHuman: And finally- any advice for other Rand McNally customers?
~Alan Heilpern: Call them early in the day or late. Don't forget any personal or account information you might need for Rand McNally to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alan Heilpern taken from his Rand McNally customer service problem that occurred on November 20th, 2017.