Rand McNally: apparently cx service does not want to help for...
A Rand McNally customer review by GetHuman user GetHuman-80597 from November 15th, 2017
Background on GetHuman-80597's case
GetHuman: GetHuman-80597 - can you tell our other Rand McNally customers when your case took place?
GetHuman-80597: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Rand McNally, and if so, how?
GetHuman: And which of these common Rand McNally customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-80597 a list of common Rand McNally problems)
GetHuman-80597: "Delete Maps" was why I was trying to call.
GetHuman-80597's review of Rand McNally customer service
GetHuman: So how would you sum up your experience for GetHuman's Rand McNally customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-80597: apparently cx service does not want to help for the message is saying there is no one to serve you at this time and contact Rand McNally store and the line hangs up.no one answered please* call me at **********
GetHuman: Let's quantify your experience contacting Rand McNally. On a scale of 1 to 5, how easy is it go get help on a Rand McNally problem?
GetHuman-80597: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-80597: I'd give them a five out of five on communication.
GetHuman: And what about Rand McNally's ability to quickly and effectively address your problem?
GetHuman-80597: For that I would say two out of five.
GetHuman: And finally- any advice for other Rand McNally customers?
GetHuman-80597: Call them early in the day or late. Don't forget any personal or account information you might need for Rand McNally to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-80597 taken from his Rand McNally customer service problem that occurred on November 10th, 2017.