Rogers Cable: customer rep was very rude and not helpful at a...
A Rogers Cable customer review by GetHuman user ~Tired of Rogers from November 16th, 2017
Background on ~Tired of Rogers's case
GetHuman: ~Tired of Rogers - can you tell our other Rogers Cable customers when your case took place?
~Tired of Rogers: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Rogers Cable, and if so, how?
GetHuman: And which of these common Rogers Cable customer issues best describes the reason you wanted to talk to them?
(Shows ~Tired of Rogers a list of common Rogers Cable problems)
~Tired of Rogers: "Technical support" was why I was trying to call.
~Tired of Rogers's review of Rogers Cable customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Cable customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tired of Rogers: customer rep was very rude and not helpful at all. She was trying to get rid of me and she refused to give me employee number
GetHuman: Let's quantify your experience contacting Rogers Cable. On a scale of 1 to 5, how easy is it go get help on a Rogers Cable problem?
~Tired of Rogers: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tired of Rogers: I'd give them a five out of five on communication.
GetHuman: And what about Rogers Cable's ability to quickly and effectively address your problem?
~Tired of Rogers: For that I would say four out of five.
GetHuman: And finally- any advice for other Rogers Cable customers?
~Tired of Rogers: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Cable to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tired of Rogers taken from his Rogers Cable customer service problem that occurred on November 13th, 2017.