Ruby Tuesday: I do not know if this complaint will reach the...
A Ruby Tuesday customer review by GetHuman user ~camartin from November 27th, 2017
Background on ~camartin's case
GetHuman: ~camartin - can you tell our other Ruby Tuesday customers when your case took place?
~camartin: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Ruby Tuesday, and if so, how?
GetHuman: And which of these common Ruby Tuesday customer issues best describes the reason you wanted to talk to them?
(Shows ~camartin a list of common Ruby Tuesday problems)
~camartin: "Complaint" was why I was trying to contact.
~camartin's review of Ruby Tuesday customer service
GetHuman: So how would you sum up your experience for GetHuman's Ruby Tuesday customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~camartin: I do not know if this complaint will reach the correct dept or not, but my last visit to my local RT was a total disaster. We were seated in a timely manner probably because there were so few customers last evening. It took ** minutes just to order. A simple order of burgers and drinks with fries didnt seem like a difficult order, but it took another ** minutes to get our drinks, my order was not correct. I ordered a Margarita with Cuervo Gold, my drink did NOT have Cuervo Gold in it. Then after ** more minutes our food showed up. Burgers were fine, but fries were ordered "loaded" with cheese, scallions & sour cream. The fries were so hot & spicey neither myself or my daughter could eat them. When the bill came the server forgot to deduct half off the second entree, it took another ** minutes jujst to recalculate the bill. It was just a very very bad experience this time and some restitution would be appreciated.
GetHuman: Let's quantify your experience contacting Ruby Tuesday. On a scale of 1 to 5, how easy is it go get help on a Ruby Tuesday problem?
~camartin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~camartin: I'd give them a five out of five on communication.
GetHuman: And what about Ruby Tuesday's ability to quickly and effectively address your problem?
~camartin: For that I would say four out of five.
GetHuman: And finally- any advice for other Ruby Tuesday customers?
~camartin: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ruby Tuesday to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~camartin taken from his Ruby Tuesday customer service problem that occurred on November 19th, 2017.
Ruby Tuesday
1.63 of 5 stars | 30 reviews
~camartin's Ruby Tuesday Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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