RugsUSA.com: RugsUSA changed the terms of a Groupon after pe...

A RugsUSA.com customer review by GetHuman user ~mocb from November 12th, 2017

Background on ~mocb's case

GetHuman: ~mocb - can you tell our other RugsUSA.com customers when your case took place?
~mocb: Yes I can. It was morning, on November 6th.
GetHuman: Did you reach out to RugsUSA.com, and if so, how?
~mocb: I used the 800-982-7210 number I found for on the GetHuman RugsUSA.com customer phone number page I was on: RugsUSA.com Customer Service Phone Number
GetHuman: And which of these common RugsUSA.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mocb a list of common RugsUSA.com problems)
~mocb: "Warranty claim" was why I was trying to call.

~mocb's review of RugsUSA.com customer service

GetHuman: So how would you sum up your experience for GetHuman's RugsUSA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mocb: RugsUSA changed the terms of a Groupon after people had already purchased the Groupon. Also, their customer service is horrible and no one takes any accountability. Here's my story: *I purchased a Groupon for RugsUSA to buy furniture* the terms of the Groupon did not restrict what it could be used for. My original order with RugsUSA was for a chair. When it arrived, it was damaged. I contacted RugsUSA and was told by RugsUSA to order a new one, so I did. Before the new order shipped, I changed my mind and wanted to order a different chair, so I tried to change the order and was told by the RugsUSA agent that Groupon had changed the terms of the Groupon itself, and that it could now only be used for rugs. I called Groupon to verify this and they advised that this was not true, that the Groupon terms had not been changed by Groupon, that I could still use it for furniture (especially considering the fact that my original purchase, which arrived defective through no fault of my own, w
GetHuman: Let's quantify your experience contacting RugsUSA.com. On a scale of 1 to 5, how easy is it go get help on a RugsUSA.com problem?
~mocb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mocb: I'd give them a one out of five on communication.
GetHuman: And what about RugsUSA.com's ability to quickly and effectively address your problem?
~mocb: For that I would say four out of five.
GetHuman: And finally- any advice for other RugsUSA.com customers?
~mocb: Call them early in the day or late. Don't forget any personal or account information you might need for RugsUSA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mocb taken from his RugsUSA.com customer service problem that occurred on November 6th, 2017.

RugsUSA.com

1.00 of 5 stars | 21 reviews

~mocb's RugsUSA.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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